Solved
"Where's my order?" — asked thirty times today
Thirty perfectly reasonable questions a day, each one costing ninety seconds and your place in whatever you were doing. Here's how they get answered.
Topic
For Small Teams
46 articles · page 2 of 4
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SolvedThe enquiry came in Sunday. The itinerary went out Thursday.
The enquiry lands Sunday night. The itinerary goes out Thursday, by which time they've booked elsewhere. Here's how it goes back the same evening.
SolvedYou drove an hour for someone who was never going to buy
Three site visits a week that were never going to be jobs is most of a day given away. Here's how the questions get asked before you put fuel in the van.
SolvedHalf the class booked online. The other half texted you.
The app says nine. Your phone says eleven. Here's how every booking ends up on one register, whichever door it came in by.
SolvedThe filing date was yesterday
It was on a calendar. The reminder fired on a day that went wrong at nine. Here's how filings get prepared early instead of depending on you remembering.
SolvedThe proposal is due tomorrow and it's still a blank page
You were good on the phone about this job. Four of the five hours that follow are assembly. Here's how you start from a full page instead of an empty one.
SolvedYou're under a car and the phone won't stop
Every call you take costs five minutes of the job you're on. Every one you miss is a customer ringing somebody else. Here's how the counter gets covered.
SolvedThat one-star review has been sitting there nine days
An unanswered complaint reads like an agreed one. Here's how every review gets a calm reply the same day, in your words, with you approving it first.
SolvedThe contract has been "about to be signed" for two weeks
Nobody is stalling. It's behind a holiday, a second signer and a printer. Here's how a contract gets signed without you being the one who keeps asking.
SolvedThe job's finished. The invoice isn't.
Finished work sitting in a door pocket is money you've earned and nobody has been asked to pay. Here's how the invoice goes out the day the job ends.
SolvedThree empty slots tomorrow and a six-week waiting list
Tomorrow has gaps in it and forty-one people are waiting. Here's how the two lists find each other without anyone making twelve phone calls at half past five.
SolvedForty people visited your site today. You know none of their names.
Forty visitors, no names, no messages. Here's how the people already on your site start a conversation instead of leaving quietly.